Global Rental

Contacts may use a FREE text message service to send a message to your satellite phone. Go to www.vzwrentinternational.com/FreeMessage

Text messages can be sent only to email address and other Iridium satellite phones

Shipping charges are subject to change without notice.

View Rental Terms and Conditions | View Purchase Terms and Conditions

Please read the following terms and conditions of Satellite Phone Rental:

1. The customer agrees to all rates listed above.
2. A $500 payment will be taken on the credit card of the customer documented on this Agreement, at the commencement date of the short-term rental, and will be allocated to their account. This will be used to settle the final invoice. While traveling, if airtime usage exceeds $500.00, an invoice will be raised and the amount will be charged separately to the credit card supplied (this process will be repeated if necessary). Once the phone is returned at the end of the rental period, the initial $500.00 payment will be used to settle the final invoice and the balance will either be deducted from, or refunded to, the credit card supplied dependant upon the amount. Service may be suspended at any time if credit card cover is not secured. Any change in credit card details, from those used to place this order, must be provided to Vodafone in writing. Charges for calls sent and received are billed in full one-minute increments. Call charges commence from the time the ‘SEND’ button is pressed regardless of the number dialed. All calls to retrieve voicemail messages are charged at $1.35 per minute.
3. There is no charge for receiving voice messages. You will be charged $1.35 per minute for voicemail retrieval. Voicemail messages are automatically deleted after 3 days.
4. Text messages can only be sent to and from Iridium satellite phones and to email addresses. There is a 160-character limit (including spaces). All text messages for which the sender receives a “Message Sent” (or similar) confirmation will be billed to the sender at $0.65 per outgoing message, even if the recipient(s) does not receive the message. Received text messages are free.
5. The customer consents to payment by credit card as per credit card details documented with this agreement. Provided certain specific criteria can be met, the customer may pay by check or wire transfer. A purchase order/letter guaranteeing payment, on company letterhead, is required to be faxed to Vodafone before the order will be processed/activated. Payment will be due within 30 days of invoice. A statement/invoice will be sent to the customer by mail to the address on this agreement within 7 days of the satellite phone being returned to rental inventory. Receipt of statement/invoice may vary according to international postal times. If the customer has requested online invoicing, they will receive an email, sent to the email address on this agreement, informing them when their invoice is available to view online. The customer may receive additional invoices with call detail that was unavailable to Vodafone at the time the phone was returned. It can take more than 30 days from the date of the call to receive these additional invoices due to delays in receiving the call data. These additional invoices will be charged using the payment method on this agreement. Charges on invoices appear in United States Dollars.
6. When returning the satellite phone, it must be received back into inventory within 4 working days of the end of the rental period (disconnection date). If the equipment is not received within this period, additional daily rental charges, of $11.50 a day, will apply until FedEx collects the equipment for return. If the equipment is not received within 15 working days of the end of the rental period (disconnection date), the customer will be charged the full replacement cost, $1750.00. If the satellite phone is then returned to inventory, the customer will be credited the $1750.00 replacement cost, less daily rental for the extra period they were in possession of the phone.
7. Vodafone does not offer insurance on the satellite phone and its accessories. In the event of loss, theft or damage, customers are responsible for replacement costs. The full replacement costs are as follows - Satellite phone and all accessories ($1750) AC Travel Adapter with International Plug Kit ($120.00), Antenna Adapter ($60.00), Portable Auxiliary Antenna ($120.00), Auto Accessory Adapter ($60.00), Battery ($115.00), Phone Case ($55.00), Manufacturer’s Manual ($25.00), Carry Case ($30.00). It is recommended that the satellite phone and its accessories be insured through your travel insurance.
8. In the event of total loss or theft, the customer’s liability for outgoing calls will cease immediately on reporting the loss to Vodafone at +44 1206 835444 (24 hours). In addition, the customer must return an Incident report to Vodafone via Email at VSCsales@vodafone.com or notice via facsimile transmission at +44 1206 835445.
9. The customer is responsible for all charges as set forth in this agreement, including rental, airtime, text/email messages and shipping charges from the activation date until the return of equipment or termination of contract as per Clause 12.
10. NO RESPONSIBILITY WILL BE ACCEPTED BY VODAFONE FOR NETWORK TRANSMISSIONS AND RECEPTION CONDITIONS EXPERIENCED DURING THE RENTAL OF THE SATELLITE PHONE OR DURING THE TERM OF THIS AGREEMENT IN ANY COUNTRY. Although satellite signal coverage is extensive, it is not continuous worldwide. The satellite phone requires line-of-site to the entire sky and worldwide coverage is estimated at 98% of the surface of the planet. Vodafone uses satellite carrier(s) and makes no warranty, express or implied, as to merchantability, fitness of equipment for a particular purpose, call quality, or usefulness of satellite phone service. Quality of satellite signal is extremely dependent on amount of sky that is viewable.
11. The customer should learn how to use the equipment before leaving for destination to ensure proper operation and understanding of equipment use. The Customer should test all equipment and notify Vodafone of any equipment problems or missing equipment on date of receipt of the rental package to avoid liability for damaged and/or missing equipment. If the customer requires assistance, the customer must contact Vodafone. The customer agrees to work in tandem with Vodafone including providing Vodafone details of problems, time necessary to troubleshoot and determine solution. If Vodafone does not hear from the customer at beginning of problem period and/or the customer does not perform testing before leaving for destination, the customer agrees that all equipment and service is working, and all charges remain valid and approved by the customer. The customer may terminate a short-term rental at any time and will be responsible for all applicable charges, as outlined in this agreement, until the unit is returned to inventory.
12. Vodafone reserves the right to change the rates, terms and/or conditions of this agreement in its sole discretion at any time. The customer will be provided with 30 days written notice of any changes and, should they adversely affect your rates, term and/or conditions set forth in this agreement, the customer will have the right to terminate this agreement.
13. VODAFONE REGRETS THAT IT IS UNABLE TO ACCEPT ANY LIABILITY, INCLUDING WITHOUT LIMITATION FOR DEATH OR PERSONAL INJURY, WHICH MIGHT ARISE IN CONNECTION WITH THE USE OF THE VODAFONE SERVICE OR MOBILE TELEPHONY PRODUCTS UNDER THE TERMS OF THIS AGREEMENT AND ALL SUCH LIABILITY IS EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW, AND CUSTOMERS SHOULD REFER TO SAFETY INFORMATION IN THE MANUFACTURER’S USER MANUAL.
14. THE CUSTOMER SHOULD NOTE THAT IT IS DANGEROUS, AND MAY BE UNLAWFUL, TO UTILIZE THE SATELLITE PHONE WHEN DRIVING OR CARRYING OUT ANY OTHER ACTIVITY REQUIRING A COMMENSURATE DEGREE OF ATTENTION AND CONCENTRATION. THE USE OF WIRELESS DEVICES AND THEIR ACCESSORIES MAY BE PROHIBITED OR RESTRICTED IN CERTAIN AREAS. ALWAYS OBEY THE LAWS AND REGULATIONS ON THE USE OF THESE DEVICES.
15. This agreement is governed by and construed in accordance with the laws of England and each of the parties hereby submits to the exclusive jurisdiction of the English courts in respect of any and all disputes and/or claim which might arise between the parties in respect of this agreement or the use of the International products or services of Vodafone.

Please read the following terms and conditions of Satellite Phone Purchase:

1. The customer agrees to all rates listed above.
2. Charges for calls sent and received are billed in full one-minute increments. Call charges commence from the time the ‘SEND’ button is pressed regardless of the number dialed. All calls to retrieve voicemail messages are charged at $1.35 per minute.
3. There is no charge for receiving voice messages. You will be charged $1.35 per minute for voicemail retrieval. Voicemail messages are automatically deleted after 3 days.
4. Text messages can only be sent to and from Iridium satellite phones and to email addresses. There is a 160-character limit (including spaces). All text messages for which the sender receives a “Message Sent” (or similar) confirmation will be billed to the sender at $0.65 per outgoing message, even if the recipient(s) does not receive the message. Received text messages are free.
5. The customer consents to payment by credit card as per credit card details documented with this agreement. Provided certain specific criteria can be met, the customer may pay by check or wire transfer. A purchase order/letter guaranteeing payment, on company letterhead, is required to be faxed to Vodafone before the order will be processed/activated. Payment will be due within 30 days of invoice. Receipt of statement/invoice may vary according to international postal times. Charges on invoices appear in United States Dollars.
6. In the event of total loss or theft, the customer’s liability for outgoing calls will cease immediately on reporting the loss to Vodafone at +44 1206 835444 (24 hours).
7. The customer is responsible for all charges as set forth in this agreement, including airtime, text/email messages and shipping charges from the activation date until the termination of contract as per Clause 11.
8. NO RESPONSIBILITY WILL BE ACCEPTED BY VODAFONE FOR NETWORK TRANSMISSIONS AND RECEPTION CONDITIONS EXPERIENCED DURING THE TERM OF THIS AGREEMENT IN ANY COUNTRY. ALTHOUGH SATELLITE SIGNAL COVERAGE IS EXTENSIVE, IT IS NOT CONTINUOUS WORLDWIDE. THE SATELLITE PHONE REQUIRES LINE-OF-SITE TO THE ENTIRE SKY AND WORLDWIDE COVERAGE IS ESTIMATED AT 98% OF THE SURFACE OF THE PLANET. VODAFONE USES SATELLITE CARRIER(S) AND MAKES NO WARRANTY, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS OF EQUIPMENT FOR A PARTICULAR PURPOSE, CALL QUALITY, OR USEFULNESS OF SATELLITE PHONE SERVICE. QUALITY OF SATELLITE SIGNAL IS EXTREMELY DEPENDENT ON AMOUNT OF SKY THAT IS VIEWABLE.
9. The customer must learn how to use the equipment before leaving for destination to ensure proper operation and understanding of equipment use. The Customer must test all equipment and notify Vodafone of any equipment problems or missing equipment within 14 days of receipt of the purchase package. If the customer requires assistance, the customer must contact Vodafone. The customer agrees to work in tandem with Vodafone including providing Vodafone details of problems, time necessary to troubleshoot and determine solution. If Vodafone does not hear from the customer at beginning of problem period and/or the customer does not perform testing before leaving for destination, the customer agrees that all equipment and service is working, and all charges remain valid and approved by the customer.
10. Vodafone reserves the right to change the rates, terms and/or conditions of this agreement in its sole discretion at any time. The customer will be provided with 30 days written notice of any changes and, should they adversely affect your rates, term and/or conditions set forth in this agreement, the customer will have the right to terminate this agreement.
11. VODAFONE REGRETS THAT IT IS UNABLE TO ACCEPT ANY LIABILITY, INCLUDING WITHOUT LIMITATION FOR DEATH OR PERSONAL INJURY, WHICH MIGHT ARISE IN CONNECTION WITH THE USE OF THE VODAFONE SERVICE OR MOBILE TELEPHONY PRODUCTS UNDER THE TERMS OF THIS AGREEMENT AND ALL SUCH LIABILITY IS EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW, AND CUSTOMERS SHOULD REFER TO SAFETY INFORMATION IN THE MANUFACTURER’S USER MANUAL.
12. THE CUSTOMER SHOULD NOTE THAT IT IS DANGEROUS, AND MAY BE UNLAWFUL, TO UTILIZE THE SATELLITE PHONE WHEN DRIVING OR CARRYING OUT ANY OTHER ACTIVITY REQUIRING A COMMENSURATE DEGREE OF ATTENTION AND CONCENTRATION. THE USE OF WIRELESS DEVICES AND THEIR ACCESSORIES MAY BE PROHIBITED OR RESTRICTED IN CERTAIN AREAS. ALWAYS OBEY THE LAWS AND REGULATIONS ON THE USE OF THESE DEVICES. ALWAYS USE THE DEVICE IN ACCORDANCE WITH LOCAL LAWS. VODAFONE IS NOT RESPONSIBLE FOR USE OF THE DEVICE.
13. This agreement is governed by and construed in accordance with the laws of England and each of the parties hereby submits to the exclusive jurisdiction of the English courts in respect of any and all disputes and/or claim which might arise between the parties in respect of this agreement or the use of the International products or services of Vodafone.

TEL: +44 1206 835444 (24 Hours)
US TOLL FREE: 1 866 875 6934

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